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What are the Different Ways in Which a Hotel Phone System Improve Guest Experience?
by frankbow11 · August 20 Jung-ho Kang Pirates Jersey , 2018


Systematic hotel activities, professional service, and rich guest experience are critical elements to build a reputation and expand loyalty base in the hospitality industry. Hotel owners are always looking for advanced communication solutions that can automate some of the regular hotel operations.


Unlike traditional phone systems, modern hotel phone system has several advanced features that facilitate communication between staff and improve customer satisfaction. Here are five different ways in which hotel phone system can improve the guest experience.


1. Auto Attendant


A bulk of guest inquiries is answered by hotel attendants. The modern phone system has menu branches and programmable options. The auto attendant feature can answer questions related to basic services and manage guest requests. Another benefit of the auto attendant feature is that the human attendant and traditional phone lines are not tied up for basic inquiries. This ensures existing customers are served efficiently and quickly without affecting potential guest inquiries.


2. Video and Audio Conferencing


Only business travelers demanded video and audio conferencing facilities in hotels earlier. However, today even leisure travelers expect hotels to provide this facility that helps guests to stay connected with their friends and families.


Modern VoIP based hotel communication systems offer voice and audio conferencing facilities on demand that enable hotel management to improve the guest experience.


3. Easy to Access Features


Modern phone systems for hotels can match up to four numbers which makes it easy to use. Hotel owners can program numbers for one-touch services which can be used to connect to the front desk Starling Marte Pirates Jersey , concierge, housekeeping, restaurant, and any other hotel service.


The single number connectivity feature from inside the room make things direct and simple that play an important role in enhancing the guest experience.


4. Gives Guests Control over Their Environment


With a hotel telephone system, hotels can provide a guest phone that allows each guest to control their room environment. The phone gives a personalized welcome to guests with your business branding. Guest can notify hotel management about emergency from their phone and also control light Kent Tekulve Pirates Jersey , blinds, DND, and climate through one-touch keys on the phone.


The multi-language feature enables the domestic and foreign guests to use the hotel telephone system with more confidence. The wake-up call feature can be set by the guests themselves where the phone system can deliver a personalized wake-up greeting or schedule a wake-up call without the need for calling a receptionist.


The advancements in technology have changed the definition of customer experience in the hotel industry. Instead of replacing the human element, the hotel phone system actually complements hotel services to deliver a 鈥淲ow鈥?guest experience.


Do you know any other features in the hotel telephone system that can enhance guest experience? Please feel free to comment.




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